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Mystery Bug photo by aussiegall on flickr

hey community!

we’ve been receiving reports that some community members are noticing issues when they try to share their stories with others. i thought it would be a good idea to clear up a couple of things, and let those of you who are experiencing this problem know that we are on the case.

first, a while back we noticed some strain on our submission tool, which we like to call “the clipper.” this strain was a direct result of pulling in a posters contacts list for the sharing portion of the clipper, so we revised this flow to only pull in 100 contacts at a time. we realize this isn’t ideal, and we are going to be making improvements to the clipper workflow in the future. for now, this helps reduce the load and keep things running.

second, let’s talk ghosts in the machines. a number of you have reported that when sharing items with some of your contacts, you are finding that those shares never actually reach their intended recipients. typically, this sort of behavior is a result of someone blocking you for oversharing, but for a few we’ve noticed that isn’t actually the case — shares are just not being sent out due to some unknown bug in the system. most cases center around people who copy and paste lists of usernames into the sharing field under the “invite a friend to chime in on this” section. our team is looking into the matter, and trying to get to the bottom of things, so we hope to have this resolved soon.

for now, if you’ve noticed any odd behavior when attempting to share items with people, please head over to our Get Satisfaction thread on sharing and post some details. your experiences could provide the necessary clues needed to get to the bottom of the case.

thanks!
– mario

Tags: bug, current, current.com, email, feature, feedback, functionality, sharing